How we collect, use, and protect your information with care and discretion.

At HNoww, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, place an order, or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

We may collect the following types of information when you interact with HNoww:

• Personal details such as name, email address, phone number, and delivery address
• Order-related information, including product selections and customisation details
• Payment-related information processed securely through third-party payment providers
• Corporate or event-related details shared during concierge-led consultations
• Communications shared via email, WhatsApp, enquiry forms, or direct correspondence

We only collect information that is necessary to provide our products and services effectively.

Your information is used solely for legitimate business purposes, including:

• Processing and fulfilling orders
• Managing customized, corporate, or wedding requests
• Coordinating deliveries and logistics
• Communicating order updates, confirmations, or enquiries
• Providing customer and concierge support
• Improving our website, services, and user experience
• Meeting legal or regulatory obligations

HNoww does not sell, rent, or trade your personal information to third parties.

Information shared for customized gifts, corporate gifting, or wedding and ceremonial orders is treated with heightened discretion. Logos, names, messages, and event details are used strictly for order fulfillment and are not reused, shared, or displayed without prior consent.

All payment transactions are processed through secure, encrypted third-party payment gateways. HNoww does not store or have direct access to your full payment card details.

We may share limited information with trusted third parties only when necessary to deliver our services, such as:

• Courier and logistics partners
• Payment service providers
• Technology and website service providers

All third parties are required to handle your data responsibly and in accordance with applicable privacy laws.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once data is no longer required, it is securely deleted or hidden.

All client relationships, corporate engagements, employee gifting programs, and wedding projects are treated as confidential. Information is never shared externally without explicit consent, except where required by law.

Our website may use cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. Cookies do not collect personally identifiable information unless voluntarily provided by the user.

You may choose to disable cookies through your browser settings; however, this may affect website performance.

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data, subject to legal and operational requirements
• Withdraw consent for certain communications

Requests can be made by contacting us through the details provided on our website.

Our website may contain links to third-party websites. HNoww is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

HNoww reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and continued use of the website constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, data handling practices, or your personal information, please contact our team via the details available on the website. Our Concierge will assist you with care and discretion.